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Terms and Conditions

Gernal Conditions

• 21 Years of Age or Older & In-Person Signature Requirement: Deliveries require an adult signature of 21 years of age or older. After 3 attempts to delivery the shipment will then be returned. We hope this does not happen as we provide advance notice and tracking numbers for shipments.
• Returned shipments: The customer will be responsible for shipping, return, and re-shipping costs.
• Re-Shipping: Package(s) which are returned and re-shipped will incur a re-shipping fee.
• Redirected shipments: We are happy to redirect your shipment. Once shipped, if you do need to change shipping destinations, a redirect and any additional shipping costs will be applied.
• Tracking: Shipping tracking numbers are provided so you are aware of when a shipment is due to be delivered and can arrange for an adult of 21 years of age or older to be available to sign for the package.
• Legal Restriction: Unfortunately, regulations restrict us from shipping alcohol to PO Boxes or APO/FPO addresses.
• Taxes & limitations: Individual state regulations for taxes and limits do apply.
• Regulations for shipping: wine/mead/cider vary by state. We comply with all regulations based on their individual shipping laws and limitations. Due to current state regulations, we regretfully cannot ship wine to all states.
• Damaged shipments are insured. Please notify the winery if you encounter such a shipment.

Heat & Weather Conditions

Because wine/mead/cider is sensitive to the temperature variances, we generally ship Monday through Wednesday. We may, at times, contact customers to consult on overnight shipping or a holding the shipment back to ensure the integrity of their wine.

Delivery Company

Shipments are via UPS.

Pick Up Orders

Orders can be placed via the website or phone and then picked up at Northwest Tastings or the winery*. Once your order has been processed, you will be contacted by the winery to confirm your order is ready to pick up. Pick Up orders must be picked up within 14 days. After 14 days, your order will be shipped to your address on file. Shipping costs will be applied.

*If ordering online, please email info@whiteheronwine.com for winery pick up.

Return Policy

We stand behind every wine we make and we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 30 days of receipt of your order and we will arrange for a replacement (pending availability) or refund.